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If your frames break due to a quality defect (non-artificial damage), choose a free replacement or a refund.
Replace or Refund
If your glasses have any manufacturing or quality issues within 365 days of your purchase, we don't do repairs—we simply send you a brand-new replacement pair, or issue a refund if you prefer. It's that easy.
If your frames break due to a quality defect (non-artificial damage), choose a free replacement or a refund.
If the protective coating on your lenses starts to peel off naturally, we will make it right with a new pair or your money back.
If your nose pads fall off, we will replace the whole pair and include an extra repair kit for future convenience.
If we made an error with your lens prescription or frame color, we will remake them immediately at no cost, or refund you.
If your package is lost in transit, or arrives damaged, we will send a free replacement right away (or process a refund).
